When you call upon a doctor, are you communicating confidently and persuasively? Are your words clear and precise? Is your body language enhancing your presentation?
Successful presenters know how to use their verbal and non-verbal language to win new business. In our keynote session, Communications Expert Candace BelAir will discuss, "It's not just WHAT you say, it's HOW you say it!" You'll learn the critical "do's and don'ts" of communicating with physicians so that you exude confidence and presence each time you make your "pitch."
Following this lively, informative, and interactive session, Candace will return for an afternoon workshop where she'll discuss WORDS, specifically YOURS. Learn what you should- or shouldn't- say when you meet with physicians. Discover "power" words to convey your message and get the results you seek. As an added bonus, Candace will share proven techniques for handling "butterflies" before you make your call.
Candace BelAir is a Presentation Skills Coach who works with top tier executives at Microsoft, Amazon, Eddie Bauer, Borders Books and many other companies. As a former medical reporter with CNN, Newsweek, and KIRO-TV (the CBS affiliate in Seattle) she understands the "language" of physicians, and she'll share her experience and insights with us. By the end of her sessions, you'll know how to approach doctors with ease; speak with authority; and "close the sale."
Gregory J. Naclerio is a partner at Ruskin Moscou Faltischek, where he is chair of the Health Law Regulatory Department and co-chair of the White Collar Crime &Investigations Group. He is also a member of the Corporate Governance Practice Group.
Mr. Naclerio represents hospitals and health care professionals in various administrative and regulatory matters, including Medicare/Medicaid investigations, private carrier audits and the defense of false claim cases. Services are also provided to physicians and other licensed professionals before the OPMC and OPD. He also represents commercial insurance carriers in the creation of Fraud Detection Units as well as compliance programs for hospitals. Consultations concerning the federal Anti-Kickback statute, the Stark Law, the New York State Referral Act and the Federal False Claims Act are also provided.
Mr. Naclerio previously served as the Director of the Long Island Regional Office of the Deputy Attorney General for Medicaid Fraud Control. In that capacity, he supervised all investigations and prosecutions of Medicaid providers and allegations of patient abuse on Long Island.
Mr. Naclerio will speak on the legality of entering into percentage based billing arrangements with physicians, anti-kickback statutes, safe harbors and false claims.
Betsy has over 20 years experience in physician practice management and speaks nationally about billing, coding and compliance. Her goal is helping physicians get paid! She has been a consultant for the past five years.
Betsy was the Chief Operating Officer of Network Management Services in Springfield, Vermont for nine years. During that time, she was responsible for physician practice operations in the network and the operations of the MSO administrative service functions. She set up a centralized billing and information system that served over 20 practices and 60 physicians. She organized the management services and was responsible for operational systems including personnel, regulatory compliance, budgeting, and planning.
Some of the projects Betsy directed included: organizing a quality improvement project to decrease the time that charts were unavailable, developing a marketing plan for a 25 physician primary care group, and developing and executing a physician expansion plan. She is experienced in Accounts Receivable management and revenue enhancement and coding analysis.
Betsy has worked with private practices to help them to improve their financial performance and operations and develop practice-building plans. She helped organize and direct practice expansions, adding doctors and mid-levels providers and expanding into new space.
Most recently, she set up a Third Party Administrator, Enterprise Benefit Management, for BC/BS of Vermont. At EBM, she worked with employers and brokers in the area of health care self-funding, administration and medical plan design. She has served on the boards of the community mental health center and the Vermont Center for the Book. Betsy received her BA from the University of Pittsburgh and a Masters in Social Work from the University of Pittsburgh. She also holds an MS in Management from Antioch New England College.
Betsy is an informative and humorous public speaker. She speaks locally and nationally on coding and documentation, A/R management, marketing and improving efficiency. Betsy will speak on coding and billing audits plus much more.
Prior to starting CRN in 1999, Laureen ran a successful rehab (OT, PT, SLP) practice in New Jersey that at it's zenith served over 17 long term care facilities with 26 therapists, aides and support staff. Her company was approved by Medicare and billed over 1.6 Million with less than a .06% rejection rate -- unheard of in the rehab industry. The reason for this success was making sure her company billed based on source documentation and to provide ongoing training to her therapists regarding proper coding.
Laureen also has a love of computers and most especially internet technology and created an online community where medical billers and coders could network with each other. When she saw a need for quality online medical billing and coding training she took her classroom course offerings and put them on the internet under the CRN Institute name. Laureen teaches AAPC Certified Coding Preparation and Medical Billing telecourses and online courses. She will teach attendees "how to be your own consultant using the internet."
Kenneth G. Hagans has over two decades of healthcare and information technology experience. He provides medical billing and collection tools, business continuity &disaster planning, technology consulting &IT outsourcing services to healthcare providers, billers and consultants. Ken will speak on disaster recovery planning for your billing business.
Robin L. Roach
Health Data Solutions
CEO, Intelleware, Inc.
Charleston, WV
Robin L. Roach, President, Health Data Solutions, back by popular demand, will expand on her Trade Show Marketing breakout session - Leveraging Your Opportunity for Growth and Profit. Robin has previously managed two very successful medical billing companies utilizing her education and experience from her previous career in marketing with United Parcel Service. She managed to sign on a maximum capacity of providers for her billing service in less than 12 months. Attendees highly value Robin's tips and knowledge!
Robin will also lead an additional breakout session on marketing to doctors. She'll also show you how to effectively followup with interested parties and how you can develop partnerships with provider organizations. Robin's expertise and enthusiasm will provide the help and motivation you need to sign up new accounts immediately after the conference!
John C. Barrett
SR. Vice President/Principal
Med Advantage
Orlando, FL
John Barrett has 15 years experience in the medical management and credentialing field. As a Specialty network developer and credentialing consultant John and his Partner John B. Witty, started Med Advantage, a nationwide Credentials Verification Organization (CVO) and have been recognized as a leader in the industry. Med Advantage is one of the largest CVO’s in the country with a data base of over 1 million providers, including colleges attended, post graduate education, License, DEA and Board certifications. John has extensive experience in sales, developing and performing Credentialing operations, Client assessments and customized tailored services for their 340 (plus) clients. John will provide an in-depth breakout session on understanding the functions of Credentialing, what carriers want to see, mistakes that are often made, the credentialing process and much more.
Cyndee Weston, founder of AMBA, has been an independent medical biller and consultant for 16 years. She founded the AMBA in 1998 as a result of her experiences and needs as an independent medical billing specialist and knowing how important it is to network with other billers and to share information. Prior to owning her own billing service, Weston worked for many years as a Claims Adjuster for commercial carriers processing health claims. She holds certiciations in medical billing and HIPAA Compliance and has attended numerous seminars and conferences on billing and coding related topics. She has taken many online courses in coding, billing and compliance and has been working with a development team creating online training courses.
Cyndee will teach a breakout session on Winning The Billing Game! She will give relevant tips on creating financial policies, correcting claims, handling pended claims, practice management assessment, improving practice management income, setting reasonable collection goals, boosting collection efficiency plus much more. She will provide forms and tools that will help you track claims related tasks and identify problems.
Lisa Paoli, Director, MedOffice Solutions and President of the IL-AMBA Local Chapter will share with you her experiences in having formed the first AMBA Local Chapter this past year. She'll provide information to make it easier for other members to form a chapter in their area and answer any questions members have regarding forming local chapters. She's been in business for 5 years and has experience in Chiropractic, Mental Health and other specialty billing. She became a Certified Medical Reimbursement Specialist(CMRS) in 2003, moderator and Chat host for PMRNC, and she enjoys helping others get started in the medical billing field and networking with local peers.
